Maintenance service agreements
Philips Healthcare Operational Services, our flexible maintenance service agreements, tailored to meet your operational needs.
Every system matters. Every second counts.
To prevent disruptions in patient care, equipment must be maintained proactively and affordably. That’s why choosing the right maintenance service agreement is more strategically important than ever. Philips Healthcare Operational Services agreements provide a predictable, cost-effective solution tailored to your needs, supporting your strategic objectives and helping ensure uninterrupted workflow through our leading capabilities in remote proactive and predictive maintenance capabilities.
- Up to 99% uptime guarantee with faster diagnosis, troubleshooting and repairs
- Expert support from experienced engineers who know Philips systems best
- Quality assurance with OEM spare parts and advanced remote tools
- Total Cost of Ownership (TCO) and flexible lifecycle services
Demonstrated results in maintenance services
Count on us for reliable and predictable service support
Our Philips Healthcare Operational Services portfolio comprises a range of flexible contracts designed for your needs. Choose the type of support that works best for you— fully rely on Philips (with Direct support plans) or enhance your in-house capabilities with our expert support and expertise (In-house plans). A range of added value additional services, such as Technology Maximizer and Clinical Education Days can also be included to supplement your chosen plan.
Benefits
Our team of experts specializes in providing comprehensive services to ensure your clinical teams are fully prepared for patient care including:
- Access to expert field and remote service engineers with the clinical knowledge and technical skills to handle your most complex service challenges
- Proactive and predictive technologies to ensure minimal disruption to patient flow and deliver reduced unplanned downtime
- 24/7 access to Customer Services Portal for managing service cases and system performance
Why choose Philips
Medical equipment is a sophisticated and vital asset that requires full utilization and affordable maintenance. Keeping this equipment up to date and operating efficiently is a delicate balancing act.
- Hospitals need a reliable partner who can provide fast, effective high-quality service
- Equipment downtime reduces the capacity to treat patients, impacting your return on investment for that system and ability to provide quality care
- As innovation advances and cyber threats increase, upgrading devices ensures they remain secure and at the forefront of technology
Flexible financial solutions
Flexible financing solutions keep your equipment functioning at the highest level. Philips offers a variety of flexible financing solutions to meet your specific budgetary needs.
- Reduce total cost of ownership with financing, leasing and other Philips financial models
- Billing options can involve fixed monthly or annual fees, or tiered pricing based on service level agreements
- Risk-Pooling models enable payments based on shared risk and coverage
- OEM parts are backed by our standard and extended warranty terms where applicable
Related services
Supported products
Footnotes
- Based on global Philips MR modality only data from Aug 2023 to Jul 2024 for remotely connected systems under service contract.
Disclaimer
Availability may vary based on selected systems and market. Please consult your Philips representative for details.