To confirm a shared purpose and expectation, our consultants helped to define and agree the vision of the new facilities across the various stakeholders. Ensuring a deeply collaborative engagement, the team worked with cross-functional groups of Telefonicos Union and Philips as well as the local architect firm, TSyA Architecture & Engineering.
Cocreation methodologies were used to ensure a collective and iterative approach. Several in-person workshops were held to best understand the clinical, operational, and financial goals. In these workshops, our consultants reviewed the patient journey, staff workflow, and technology requirements. Detailed staffing models were also shared.
Leveraging input from the workshops and industry best practices, design recommendations and changes to enhance the efficiency of the facility layout were shared, revised, and agreed. 2D/3D floorplans of each floor and department of both facilities provided visualization of the patient journey and staff workflow as well as showing the patient volume capacity data.