Customer Services Portal

Fleet and service management platform for health systems and healthcare professionals

The Philips Customer Services Portal is your easy to use, self-service online platform to manage your Philips and multi-vendor fleet across modalities and departments. Available 24/7, the portal helps you to see which of your organization’s assets are up and running – or request service for those that are not. Use it to manage your fleet service and maintenance, access contracts, documentation, and work reports, and request support to improve uptime and optimal system utilization, anytime - anywhere. Register below or LOGIN here now.

Request account access today and start managing your equipment’s support and service.*

*Form submissions are directed to a portal administrator for access activation only. Find Philips support and contact information for healthcare products here and consumer products here. Users with an account can login here.

Use the Customer Services Portal to:

Manage your entire fleet and system needs 24/7 in one place.
Register cases quickly and easily and find case reports, manuals, contracts, warranties across all modalities.
Plan and manage maintenance, schedule visits and analyze, track and manage service performance of your equipment.
Add or remove products from your fleet overview, easy set, track and favorite installed products.
Request Part IDs and quotes* (*Availability may vary per country)

still image from animated video about the Customer Services Portal

More about the Customer Services Portal

80.4%¹
of users agree the portal makes it easier to work with Philips
80.4%¹
of users agree the portal makes it easier to work with Philips
^{1. MI&A Medallia research commissioned by Philips, n = 651, [APAC, BNL, IBE, IIG, ISC, LAT, META, NAR, NOR, UKI].}
29,000+
registered portal users
29,000+
registered portal users
Register for a Customer Service Portal account today.
500+
new users join monthly
500+
new users join monthly
Register for a Customer Service Portal account today.
24/7
access to your fleet data
24/7
access to your fleet data
Register for a Customer Service Portal account today.

Features and benefits

Philips dashboard displaying a "Fleet Health Overview" with metrics, upcoming visits, and case details on a laptop screen

Manage your maintenance in a single view

Get an overview of your fleet’s health on the homepage
View calendar of planned visits and service details
Quickly navigate to open cases

Philips portal interface on a laptop, welcoming the user and displaying a scheduled field change order

Create and manage cases by installed base

Upload photos and files with your ticket submission
View, track and receive status notifications on case progress
Access and download all relevant documents per case

Philips portal interface on a laptop, showing a welcome message and options for "Connected systems" and "Case updates by type

View reporting and analytics

See closed case details by modality and priority
Optimize planning with the preventative maintenance visit overview
Export reports by service cases, end-of-life/end-of-service information and more

Philips reports dashboard on a laptop screen, showing options for "Audit report" and "Standard Report

View contracts by modality, location or type

Filter by contract status
See contract start and end date by product
View coverage details including response time, service window and spare parts covered

Manage from your smartphone

You can create a shortcut on your mobile device for easy access to the Customer Services Portal with the Mobile Light view. It allows you to access key features of the Portal from your phone, like creating a case, uploading attachments, and tracking progress. Scan the QR code to get started.