Customer Stories
  • Customer story
    22% increase in direct bedding

    22% increase in direct bedding

    Adrz hospital engaged Philips consultants to help develop new processes and work agreements in their emergency department to cope with peak volumes, resulting in 22% increase in direct bedding, 21% decrease in patient waiting time and a 5 min reduction in turnaround time per patient.

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  • Customer story
    Philips and Disney EMEA join forces to improve the care experience of children

    Philips and Disney EMEA join forces to improve the care experience of children

    A research project looking to alleviate children’s anxiety in diagnostic settings features Mickey Mouse, Yoda, and other Disney characters via Ambient Experience.

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  • Customer story
    Mobile medical device tracking saves hospitals valuable money and time

    Mobile medical device tracking saves hospitals valuable money and time

    Philips and OLVG developed PerformanceFlow to efficiently manage mobile devices using track & trace technology

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  • Customer story
    Miami Cardiac & Vascular Institute puts people at the heart of diagnostic procedures

    Miami Cardiac & Vascular Institute puts people at the heart of diagnostic procedures

    Miami Cardiac & Vascular Institute uses Philips Ambient Experience to help a COVID-19 patient through a cardiac MRI

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  • Customer story
    Phoenix Children’s Hospital finds efficiency and calm in pediatric imaging

    Phoenix Children’s Hospital finds efficiency and calm in pediatric imaging

    Ambient Experience and the Vereos Digital PET/CT help achieve exceptional images while reducing radiation dose.

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  • Customer story
    77% reduced downtime in the central OR

    77% reduced downtime in the central OR

    Philips helped Universitätsklinikum Hamburg-Eppendorf optimize its OR capacity and increase staff satisfaction resulting in 1400 more surgeries, 77% reduced downtime in the central OR and improved staff satisfaction.

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  • Customer story
    Streamlining patient placement to support improved throughput

    Streamlining patient placement to support improved throughput

    Performance improvement consulting implements capacity management improvements in bed assignment and workflow

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  • Customer story
    57% decrease of admission freezes for Chest Pain Center

    57% decrease of admission freezes for Chest Pain Center

    Philips helped the cardiology department at the Reinier de Graaf Hospital to improve throughput of clinical cardiology patients, resulting in a 57% decrease of admission freezes for the Chest Pain Center** and patients go home an hour earlier.

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  • Customer story
    Design of a radiology department

    Design of a radiology department

    University Hospital in Linköping, Sweden engaged Philips to help with a strategic design project for Linkoping’s radiology department. Our consultants used a 360° assessment including a fast and cost-effective planning and redesign process, to address the clinical, and operational needs, technology innovation, and patient and staff experience.

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  • Customer story
    Restructured ICU bed planning process

    Restructured ICU bed planning process

    Krankenhaus Düren engaged Philips to help improve their ICU bed management, by gathering insights and identifying areas for improvement to make better use of their ICU bed capacity.

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  • Customer story
    Quick Scan unlocks insights for cath lab department

    Quick Scan unlocks insights for cath lab department

    Rijnstate engaged Philips to help optimize work processes, and setup for a new cardiac catheterization department. Using the Integrated Cardiovascular Solutions Quick Scan, a department-wide analysis of various quality parameters was done and clear opportunities for the short- and long-term were identified.

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  • Customer story
    Patient and staff satisfaction significantly improved with comforting ED suite

    Patient and staff satisfaction significantly improved with comforting ED suite

    Philips healthcare consulting experts used design thinking in healthcare for improving patient experience in the emergency department at Aalborg University Hospital

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  • Customer story
    Engaging staff helps improve imaging services

    Engaging staff helps improve imaging services

    Wye Valley NHS Trust engaged Philips to help improve the quality and productivity of its imaging services. Philips consultants delivered a foundational level training course to imaging staff and a focused improvement project to the MR group. The Trust expects to improve workflow and increase productivity by 5-10% per year.

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  • Customer story
    Enhancing radiology experience at Children’s Omaha

    Enhancing radiology experience at Children’s Omaha

    Our design consultants helped optimize the pediatric radiology care environment, with a 10% construction cost savings.

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  • Customer story
    Enhancing patient and staff experience in CT

    Enhancing patient and staff experience in CT

    Looking towards a future of less patient stress and smoother communication in medical care

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  • Customer story
    Satisfaction with Ambient Experience leads Dutch hospital to invest in more

    Satisfaction with Ambient Experience leads Dutch hospital to invest in more

    When the Jeroen Bosch Ziekenhuis (Jeroen Bosch Hospital) underwent further renovation in 2018, the number of radiography rooms with Ambient Experience was expanded.

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  • Customer story
    Cardiac careflow optimization

    Cardiac careflow optimization

    Heart Hospital TaUH engaged the Philips consulting team to help understand gaps between processes and practices, and to define a set of cardiac careflow improvement initiatives that could be implemented in their current and new facility

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  • Customer story
    47% improvement in triage speed in the ED

    47% improvement in triage speed in the ED

    The Flevoziekenhuis hospital asked the Philips consulting team to help optimize its Emergency Department processes in order to meet the care demand more effectively at busy times.

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  • Customer story
    The Ambient Experience Dutch Masters Theme

    The Ambient Experience Dutch Masters Theme

    Using the power of art and music to improve MRI experiences

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  • Customer story
    Redesigned care management for population health

    Redesigned care management for population health

    A collaboration with AMITA Health to develop and implement a care management program across this multi-hospital health system enterprise.

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  • Customer story
    87.5% reduced ED arrival-to-triage at McLeod Health Clarendon

    87.5% reduced ED arrival-to-triage at McLeod Health Clarendon

    Improved ED performance with process improvement consulting and an analytics performance dashboard.

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  • Customer story
    People-centered care for proton therapy patients

    People-centered care for proton therapy patients

    How MedAustron Ion Beam Center and Philips Healthcare Experience Solutions collaborated in approving the oncology patient experience.

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  • Customer story
    Higher satisfaction rates for maternity and NICU

    Higher satisfaction rates for maternity and NICU

    Philips consultants supported clinical transformation to a family centered care environment at the Maxima Medical Center.

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  • Customer story
    NPS scores doubled to 84% at GenesisCare, Australia

    NPS scores doubled to 84% at GenesisCare, Australia

    Design and process improvement consulting helped transform the quality of care delivery.

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  • Customer story
    Patient experience firmly at the center of its ethics

    Patient experience firmly at the center of its ethics

    At Farah Medical Campus, Philips delivered Ambient Experience for the radiology, cardiology and the nuclear medicine departments, contributing to a better patient, family and staff experience.

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  • Customer story
    Higher throughput and improved patient experience

    Higher throughput and improved patient experience

    Philips assisted the Women’s and Children’s Hospital in Adelaide with the implementation of an all emcompassing Ambient Experience in their MRI suite.

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  • Customer story
    Enhanced patient and family centered care

    Enhanced patient and family centered care

    Implementation of Ambient Experience at Astrid Lindgren Children’s Hospital, led to positive feedback from patients, families and staff.

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  • Customer story
    70% reduction in MRI rescans

    70% reduction in MRI rescans

    Herlev Gentofte University Hospital data shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution.

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  • Customer story
    Creating a more relaxing oncology environment

    Creating a more relaxing oncology environment

    Sparks Medical Center transformed the PET/CT experience with Ambient Experience.

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  • Customer story
    Patient satisfaction increased to 100%

    Patient satisfaction increased to 100%

    Philips and Broward Health worked together to understand the clinical, functional and emotional needs of cancer patients. We delivered process and optimization recommendations, and a complete spatial redesign.

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  • Customer story
    Reducing patient stress to improve MR imaging

    Reducing patient stress to improve MR imaging

    Lahey Hospital outpatient center realized better patient experience with Ambient Experience In-bore Connect due to its breathold guidance and time duration features.

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  • Customer story
    Patient volume increased with 23%

    Patient volume increased with 23%

    By helping to design a new pediatric emergency department, Philips Consulting helped to increase patient volume at Florida Hospital for children.

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  • Customer story
    Net Promoter Score of 78 at children's hospital Cardiff

    Net Promoter Score of 78 at children's hospital Cardiff

    The new pediatric radiology department at Noah’s Ark Children’s Hospital for Wales improved the patient and staff experience with Ambient Experience, resulting in high net promoter score

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  • Customer story
    Improved Net Promoter Scores for a radiography department

    Improved Net Promoter Scores for a radiography department

    The Philips team used design thinking in healthcare to create a peaceful and pleasant environment at the Jeroen Bosch hospital. Studies showed a 29% and 45% patient satisfaction increase.

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  • Customer story
    Partnering to transform the patient experience

    Partnering to transform the patient experience

    Partnering with WMCHealth to improve operational performance and the patient experience.

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  • Customer story
    Improved CT workflow and patient throughput

    Improved CT workflow and patient throughput

    Analytics modeling provides data-driven proposal to increase patient throughput at Lowell General

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  • Customer story
    Improving the MR workflow processes

    Improving the MR workflow processes

    Reduced exam delays and improved workflow at a large, academic hospital network.

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  • Customer story
    Improving the psychatric care environment

    Improving the psychatric care environment

    Västerbotten County Council and Philips have formed a novel public-private collaboration with the purpose of creating an effective and innovative psychiatric care environment.

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  • Customer story
    Improved ED ultrasound throughput

    Improved ED ultrasound throughput

    Philips helped increase ultrasound operational efficiency in the ED at Lakeland Regional Medical Center.

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  • Customer story
    Consolidating two hospitals into one campus

    Consolidating two hospitals into one campus

    The design incorporates 201 single-bed rooms compared to 90 in the architect’s plans with a cost per square foot 20% lower than the original design.

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  • Customer story
    Design helps to enhance ED patient experience

    Design helps to enhance ED patient experience

    Spatial design review of an ED leads to a new design with better access to daylight and reduced walking distance for staff.

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  • Customer story
    84% ED arrival-to-triage improvement at Winchester Medical Center

    84% ED arrival-to-triage improvement at Winchester Medical Center

    Improved ED and inpatient processes and performance for 477% increased patient satisfaction.

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  • Customer story
    Careflow provides insight into stroke care

    Careflow provides insight into stroke care

    Karolinska University Hospital, Sweden, engaged Philips consulting team to find insights to improve stroke care.

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  • Customer story
    A focus on clinical growth at AU Health

    A focus on clinical growth at AU Health

    Collaboration to support clinical growth, increase throughput, and improve performance at AU Health.

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  • Customer story
    70 improvement opportunities identified

    70 improvement opportunities identified

    Philips helped AU Health prioritize quality and performance improvement for increased throughput.

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  • Customer story
    Creating a clinical services plan

    Creating a clinical services plan

    Philips helped AU Health develop a Strategic Growth Plan and support the move to become a fee-for-value provider.

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  • Customer story
    $3.3m savings with improved care facilitation

    $3.3m savings with improved care facilitation

    Improved care facilitation, reduced LOS, and a savings of $3.3m over 7 months at AU Health.

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  • Customer story
    $1.1m savings with new bed management program

    $1.1m savings with new bed management program

    Reduced LOS and bed request cycles achieve $1.1m savings with the new bed management program at AU Health.

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  • Customer story
    32% reduction in non-actionable alarms

    32% reduction in non-actionable alarms

    Our team helped AU Health reduce non-actionable alarms by 32% in 3 months with no adverse patient outcomes identified.

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  • Customer story
    New hospital build - strategic planning

    New hospital build - strategic planning

    Philips supported Inrusinvest to deliver quality healthcare services in Siberia, Russia.

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  • Customer story
    Performance improvements for ultrasound Services

    Performance improvements for ultrasound Services

    Our team of consulting experts helped Rijnstate Ultrasound Services increase capacity and competitiveness through performance improvements.

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  • Customer story
    Optimizing oncology care pathways

    Optimizing oncology care pathways

    Our Philips consultants supported University Medical Center Utrecht in improving their time-to-treatment for oncology patients.

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  • Customer story
    Strategic, clinical and planning support

    Strategic, clinical and planning support

    Philips helped a private healthcare investor develop a strategic and clinical plan for renovating an old heathcare facility.

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